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SÉNIORITÉSENIORITY
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Director customer knowledge & strategy

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Commentaire

Customer knowledge positions remain one of the cornerstones of the customer-centric strategies that are becoming widespread in companies undergoing transformation, across all sectors. Salaries have stabilised in all sectors, but there is still a preference for expert profiles from leading sectors (telecoms, omnichannel retail, services, etc.) and/or with a business vision and specific sector knowledge. The gaps that have been identified are particularly marked for profiles capable of building a data centre capable of deploying the customer strategy, by putting together a team of experts, and supervising this team.

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