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SÉNIORITÉSENIORITY
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Other title(s)

Autre(s) intitulé(s)

Customer experience director
VP customer experience

About this position

Commentaire

The position of customer experience director, a leading position in digital management, is gradually replacing the CDO within companies undergoing digital transformation, driving changes with a focus on customer experience optimization. Given the ambition required of the position, and its versatility, skilled profiles are rare and highly sought-after. Especially sought-after are "multi-expert" profiles capable of driving e-commerce and product vision, CRM and data, marketing and branding as well as leading the different teams involved. The level of salary depends on if the P&L is directly managed and on the position within the organization chart (Executive Commiettee member or not).

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