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Customer experience manager
Head of omnichannel customer experience
About this position
Very popular within companies undergoing digital transformation (in all sectors, mainly B2C, but to a lesser extent B2B), the position of head of customer experience has seen a marked increase in salary due to the high demand for versatile candidates with a client-centric approach, often found in start-ups. In addition, some heads of customer experience work across different departments and BU, while others directly supervise the product teams, customer knowledge, CRM or marketing acquisition. With higher business challenges, salaries adjust accordingly.